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Shipping Policy

Last Updated: 24 July 2026

At PureBloom, we want your shopping experience to be simple, transparent, and stress-free. This Shipping Policy explains how we process and deliver your orders.

1. Where We Ship

PureBloom currently ships to customers across Australia. Depending on product availability and fulfilment location, selected products may also be available for international delivery.

Available shipping destinations and delivery options will be displayed at checkout.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or Australian public holidays will begin processing on the next business day.

Please note that during promotional periods, sales events, holidays, or periods of unusually high order volume, processing may take slightly longer.

3. Delivery Times

Estimated delivery times are:

- Standard Shipping: Approximately 5–12 business days

- Express Shipping: Approximately 2–7 business days, where available

Delivery times are estimates only and may vary depending on your location, shipping carrier, product availability, customs processing, and other circumstances outside our control.

Regional and remote Australian areas may require additional delivery time.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, product availability, and selected shipping method.

From time to time, PureBloom may offer free shipping promotions or other delivery offers. Any applicable promotion will be clearly communicated on our website.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

Please allow 24–72 hours for tracking information to become active after your order has been dispatched.

You can use the tracking information provided to monitor your delivery directly with the relevant shipping carrier.

6. Multiple Products in One Order

If your order contains multiple products, your items may be shipped separately depending on product availability and fulfilment locations.

If your products arrive in separate packages, you may receive more than one tracking number.

You will not be charged additional shipping fees simply because your order is shipped in multiple packages, unless otherwise stated at checkout.

7. Delays

While we work hard to ensure your order arrives on time, delivery delays can occasionally occur due to circumstances outside PureBloom's control, including:

- Severe weather

- Public holidays

- Carrier delays

- High-volume shopping periods

- Incorrect or incomplete delivery information

- Customs or border delays for international orders

- Other unforeseen circumstances

If your order is delayed, please contact us and we will do our best to assist you.

8. Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address and your order has already been dispatched, PureBloom may be unable to redirect the package.

If a parcel is returned to us because of an incorrect address, the customer may be responsible for any additional shipping costs required to resend the order.

9. Lost or Missing Orders

If your tracking information shows that your order has been delivered but you cannot locate it, please first check with household members, neighbours, building reception, or any designated safe-place location.

If you still cannot locate your parcel, please contact us as soon as possible so we can assist you in investigating the delivery with the shipping carrier.

10. Damaged Orders

We carefully package our products before dispatch. If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged packaging and product.

We will review the situation and work with you to find an appropriate resolution.

11. International Orders

For international orders, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.

PureBloom is not responsible for delays caused by customs or government authorities.

International shipping availability may vary by product and destination.

12. Contact Us

If you have any questions about your order or shipping, please contact our customer support team.

PureBloom

Email: [Insert Your Customer Support Email]

Website: [Insert Your Website]

We are happy to help and will do our best to ensure your PureBloom shopping experience is smooth from checkout to delivery.

Thank you for choosing PureBloom.